Frequently Asked Questions
Everything you need to know before you hit the trail.
What are your shipping rates and delivery times?
We offer flat-rate shipping across North America. Standard delivery typically takes 3-7 business days, while express options are available at checkout for those who need their gear faster.
How do I return an item that doesn't fit?
We offer a 30-day return policy on all unused gear in its original packaging. Simply contact our support team to receive a prepaid return label and instructions for your exchange or refund.
Do you provide professional assembly for bicycles?
Yes, all bikes purchased online are inspected by our certified mechanics before shipping. They are 90% assembled; you will only need to attach the handlebars, pedals, and front wheel using the included tool kit.
What kind of warranty comes with my sports equipment?
All products are covered by the original manufacturer's warranty. Additionally, Mud Sweat and Gears provides a one-year limited warranty on craftsmanship for all custom-built components.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free financing options through Klarna for larger purchases.